Our Services

Optimize your experience with our dedicated after-sales service and machine rental options, ensuring the continuous performance of our equipment for efficient waste management at every stage.

Our Goals: To meet your expectations and fulfill your needs.

Icône noire de service après-vente

After-Sales Service

Icône blanche de formation

Training

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Rentals

Dedicated Customer Support

We understand the importance of prompt and effective support. Our after-sales service teams are available to answer all your questions and assist you in optimizing the use of our equipment, both in France and internationally. Feel free to contact us for more information.

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Intérieur de l'entrepôt Packmat System
Un employé Packmat System qui répart un équipement

Maintenance and Repairs

To ensure the longevity and performance of your equipment, we offer regular preventive maintenance services. In the event of a breakdown, our expert teams act quickly to carry out all necessary repairs, minimizing downtime.

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100% Personalized Assistance

We understand that your needs can vary. That’s why we offer personalized support tailored to your specific requirements. Our teams are here to assist you and ensure your complete satisfaction.

Un employé Packmat System qui répart un équipement

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Romain Fruch &
Pascale amiot

Julien Roy &
Marion Guiard

Michaël Curie &
Stacy KORNPROBST

Carte de la France séparée en 3 grandes zones du service après-vente de Packmat System

Do You Have Questions?

What are the operating hours of customer service?

Our customer service is available Monday to Friday, from 08:00 to 12:00 and from 13:00 to 17:00. Feel free to contact us during these hours for any questions or support requests.

How can I contact after-sales service for a maintenance or repair request?

You can reach us for maintenance or repair requests by phone at +33 3 84 46 75 27, by email at sav@packmat.fr, or by filling out the online form available on our contact page.

We are here to answer your questions and provide quick and efficient service.

What types of maintenance and repair services do you offer?

We offer various types of contracts, including maintenance and service agreements. Each plan corresponds to a specific usage level and a defined number of visits.

Our sales team is available to present the different options.

How long does maintenance or repair generally take?

The time required for maintenance or repairs can vary depending on the severity and nature of the issue. Minor problems can often be resolved quickly, while more complex issues may take longer.

Our team is committed to diagnosing and resolving problems promptly to minimize the impact on your activity. Don’t hesitate to contact us for a more precise estimate based on your specific situation.

Is there a warranty on repairs?

Repairs are guaranteed for 6 months.

How does 100% personalized assistance work?

Our 100% personalized assistance is designed to meet your specific needs. When you contact us, we analyze your request in detail, whether it’s for maintenance, repairs, or technical advice. We perform a tailored diagnosis, considering the particularities of your equipment and its usage. Based on the results, we provide customized solutions, whether it’s a technical intervention, advice, or a recommendation to improve your equipment’s performance. After the intervention, we ensure follow-up to verify everything is working correctly and to address any additional questions, guaranteeing a responsive service fully focused on your needs.

What should I do if my equipment requires frequent repairs?

If your equipment requires frequent repairs, don’t worry—our team is here to help. A technician will visit as many times as necessary to diagnose and resolve the issue. We are committed to finding the most durable solution to ensure your equipment operates optimally. Contact us at the first signs of a malfunction to minimize interruptions to your activity.

Can you perform on-site maintenance?

Yes, we can perform maintenance directly on-site. Our service trucks are equipped with essential spare parts, allowing us to carry out repairs quickly and efficiently. This minimizes downtime and gets your equipment back in service as soon as possible. Don’t hesitate to contact us to schedule an intervention.